Expected Clear Guidance, Got Confusing Responses Instead
I was expecting a straightforward and clear explanation from WFHI support when I encountered some issues during the onboarding process, especially about using the dialer and database features. Instead, the communication was confusing and often too technical without proper simplification. I had assumed the support team would patiently guide me step-by-step, but many times I had to repeat my questions multiple times before getting any helpful answer. The automatic updates made me think the software would become easier to use over time, but they sometimes introduced new terms or interface changes that were not well explained. I had hoped for clear documentation or better telephonic support to explain those changes, but it wasn’t consistently available. The billing and payment system was also not as straightforward as I had thought based on the initial materials. Overall, there was a big gap between what I expected in terms of communication clarity and what was actually delivered. This lack of clarity was frustrating because it prolonged my efforts to get the software to work properly for me.