Expected clear guidance but was left confused
I was hoping for thorough explanations during the support calls, as I wasn’t very familiar with remote workflow software before. Unfortunately, I found that the instructions I received were often too brief or assumed knowledge I didn’t have, which left me quite confused. The training material had some helpful parts, but it didn’t fully clarify how to operate the calling tools or manage the database feature effectively. I tried contacting telephonic support multiple times, but the answers were sometimes vague, and I ended up spending more time than I expected trying to figure things out on my own. On the plus side, I appreciated the straightforward payment and invoicing process since that part went smoothly and was easy to understand. Still, having clearer, step-by-step help would have made the overall learning and onboarding flow less frustrating. There's a chance I might adapt in time, but the initial experience was definitely not what I expected when I signed up for this.