Expected clear guidance but just got vague info all along
Honestly, I started out thinking WFHI would offer detailed pre-purchase info and dependable sales support to make me confident using their software. Instead, I ended up feeling uncertain almost the whole way. The sales part seemed promising at first, with basic explanations of features, but by the time I actually began using the tools, I realized I was on my own for figuring things out. The training materials didn’t fully cover the specifics I needed about the dialer or database setup which was frustrating. Though the invoicing process was straightforward, I wasn’t confident if I was doing things right overall with the software integration. Telephonic support, when contacted, gave generic answers that didn’t help me feel more secure. The automatic updates sometimes changed functions without clear announcements, which added to my confusion. I expected a smooth, assured onboarding based on the sales process, but my experience left me tired of explaining my questions again and again, with no solid answers. It’s disappointing because there was potential, but the overall support and clarity fell short of what I hoped. I’m still unsure about fully recommending the software as the confidence I expected never fully materialized.