Expected clear guidance but had to figure some things out
I thought the training and onboarding would guide me through every step, but in reality, I found I had to work out parts on my own. The provided training was helpful, especially in explaining how to use the dashboard and calling features, but when it came to the database functionalities, I had to experiment a bit. Still, this didn’t feel overly frustrating; it was more like discovering things at my own pace. The onboarding felt genuine and didn’t rush me, which I liked. One small reservation was that the telephonic support, while responsive, sometimes didn’t provide immediate solutions, but they were courteous and patient throughout. Overall, the experience matched my expectations reasonably well, though I think a bit more step-by-step guidance in some areas might make it easier for new users. Still, the training and support were solid enough that I now feel confident using the software every day.