Expected clear guidance but got unclear explanations
I joined the training hoping there would be clear instructions at every stage. Unfortunately, some parts of the training felt vague compared to my expectations. At one point, the dialer setup demonstration focused on complex features without breaking down the basics first, which left me confused. I expected a more step-by-step approach to help me understand what to do next, especially since I was new to the software. Beyond that, the rest of the onboarding wasn’t explained very clearly either, adding to my uncertainty. While the telephonic support was available, it didn’t completely compensate for the unclear training session. Signing up was simple enough, yet without a firm grasp from the training, it took longer than I thought to feel comfortable using the software. Overall, I was hoping for clearer guidance to make the onboarding smoother.