Expected Clear Guidance, But Got More Confusion
I approached the training and onboarding expecting straightforward and clear explanations. The promotional materials suggested an easy-to-follow path with detailed steps that would walk me through everything thoroughly. In reality, the experience was mixed. While some of the training segments were effectively structured and helped me understand key features like the dialer and database, other parts felt rushed or vague. Some critical procedures weren't fully explained, which left me guessing during the initial days. Despite this, the support team was willing to answer my questions when I reached out. Still, had the onboarding materials been more consistently clear, I think I would have been less frustrated and more confident from the start. I acknowledge that parts of the software do have complex aspects requiring time to master, so it is possible I underestimated that. Nonetheless, the overall experience did not match up with my expectations of clarity and simplicity from the outset. I do appreciate the effort behind the training but for me, the balance was skewed, making the process feel more complicated than anticipated.