Expected clear guidance but got lost in the onboarding maze
I started the onboarding hoping the training and software would be intuitive enough for me to quickly get up and running. The initial sign-up was fine, but finding detailed tutorials on the more complicated features proved difficult. I expected clear, step-by-step explanations, but the materials available were vague and hard to navigate. The dialer setup in particular was a struggle; I couldn’t easily find instructions on how to configure it according to my workflow. The database feature was supposed to simplify managing contacts, but without proper guidance, I felt more confused. Automatic updates rolled out but didn’t come with clear changelogs, so sometimes I found my interface changed unexpectedly. I spent more time seeking help through telephonic support, yet the responses often felt scripted and didn’t directly address my issues. Overall, the software didn’t meet my expectations for ease of use through training and onboarding materials. I was hoping for a more supportive introduction but instead found myself lost in trying to figure out key functions without straightforward support. This mismatch between my expectations and what I got has been frustrating and made me reconsider continuing with the product.