Expected clear guidance but got less detail
Before purchasing, I expected the sales and pre-purchase process to provide very clear and detailed information about the software capabilities and onboarding features. The online descriptions felt somewhat vague, and I had hoped for a more thorough explanation of what the software entails and how the training unfolds. When I eventually signed up, some of my questions about the database and calling tools weren’t adequately anticipated or clarified ahead of time. This left me having to figure out parts of the system on my own, which was not what I expected based on the presentation. I appreciated that there was some documentation available, but it was not as accessible or straightforward as I had hoped for someone evaluating before buying. The billing schedule and invoicing details also came up with some surprises after sign-up, making it feel like certain key points could have been explained better beforehand. I recognize that the software is fairly complex, but clearer communication during the pre-purchase phase would have improved my confidence and planning. Overall, the experience did not meet my earlier expectations in terms of clarity and completeness of initial information.