Expected clear guidance but got frustrating delays and poor communication
When I decided to get started with the WFHI platform, I expected the sales and onboarding process to be responsive and clear since their website promised smooth support. However, my experience was disappointing. The initial contact took longer than expected to respond, which made me doubt whether I would get proper help when needed. After signing up, I found that answers to my queries about software features and usage were either delayed or vague, leaving me stuck at key steps. The telephonic support did not meet my expectations; calls would sometimes go unanswered, or the staff seemed to lack sufficient information. This made me feel like I was pushing to get basic support rather than being guided through a professional setup. Even routine issues felt like they took unnecessarily long to resolve. Overall the process was laborious compared to what I anticipated, and I am left feeling that I didn’t receive the attention one would expect from a remote workflow tool provider.