I was hoping for a straightforward explanation of the software features and billing structure before

I was hoping for a straightforward explanation of the software features and billing structure before

I was hoping for a straightforward explanation of the software features and billing structure before making a purchase, but honestly, you left me to figure out almost everything by myself. The sign-up page wasn’t clear about what exactly comes with the training and software packages, and I had to dig through several emails and pages just to understand the invoicing process. I expected at least some walk-through or onboarding to explain how the calling tools integrate with the database feature, but nothing was offered proactively. When I tried to call support, the wait was long, and the help I received felt generic rather than tailored to my concerns. Automatic updates kept happening without much notice, which sometimes disrupted my workflow instead of helping. I paid attention to every step since I wanted to avoid problems, but you made me work too hard for basic info that should have been clear from the start. I ended up frustrated because after the sign-up, I still didn’t grasp how to efficiently use the dialer or how billing cycles were managed monthly. This lack of upfront information created more confusion than confidence.