expected clear guidance but got confusing onboarding

expected clear guidance but got confusing onboarding

I was hoping the training and onboarding would explain the software steps clearly but I found the instructions quite vague. It wasn’t that the support was unkind, but some explanations left me unsure about how the calling tools were meant to be set up properly. The database integration seemed fine when I finally managed it, but the initial phases felt disorganized compared to what I had expected. Sign up and payment processes were straightforward enough, but that didn’t make up for the confusion with usage guidance. I’m not saying the product can’t work, just that the clarity of the early training could definitely improve so it’s easier to get started confidently.