Expected clear guidance but got a confusing maze
I went into this with the hope that WFHI would clearly explain what their software and training could do, especially for setting up remote workflows. Unfortunately, the initial sales and pre-purchase information left me more puzzled than reassured. While the website and initial contact promised straightforward onboarding, what I actually received was vague. The explanations about the dialer tool and database integration felt scattered and not tied to real scenarios. I expected to quickly grasp how the invoicing and payment process would work, but the materials didn’t cover those details well. On the plus side, the telephonic support offered some clarifications, though that was more in response to my questions rather than the information provided proactively. I was left wondering if I fully understood how to utilize the automatic updates or priority assistance effectively. It’s frustrating when you pay for something expecting comprehensive support and clear instructions, but what you get doesn’t match those expectations. I had hoped for a more coherent flow and transparent breakdown before purchase, which sadly was missing here.