Expected clear guidance but felt unsure after sales process
Initially, I expected the sales and pre-purchase experience with WFHI to be comprehensive and transparent, as advertised. The sign-up process was straightforward enough, and the invoicing details seemed clear when I first received them. However, as I progressed through the onboarding and started handling the calling tools, I realized that the practical aspects were somewhat underexplained. The training offered appeared informative, but it did not fully prepare me for the day-to-day use of the dialer or database management. By the end of the first week, my confidence in managing the software on my own was mixed, as I frequently had to revisit support and find my own workarounds. While parts of the system met my expectations, such as the automatic updates which came without disruption, the overall experience left me feeling a bit uncertain about the software's ease of use compared to what I had hoped for based on initial communications.