Expected clear guidance but felt a bit unsure at the end

Expected clear guidance but felt a bit unsure at the end

When I started with the remote workflow software, I thought I would receive clear step-by-step assistance throughout the process, especially during training and onboarding. Initially, the explanations about the dialer and database features were quite helpful, and updates happened smoothly without disrupting my work. However, as I progressed, I realized I was having to figure out some parts on my own without much support. This made me feel slightly uncertain about whether I was using the software optimally. The invoicing and payment steps were easy enough but didn’t come with much guidance, which was unexpected. So, while I did get some useful help, my overall confidence by the end was mixed because I expected more consistent backup.