Expected clear explanations, got thoda confusing details
Mujhe software lene se pehle laga tha ki pura process simple aur clear hoga, specially sales aur pre-purchase communication mein. Par actual mein mujhe laga ki jo explanations diye gaye the, woh thode confusing thay. Kuch technical terms easily samajh nahi aaye, aur mujhe baar baar clarify karna pada ki exactly kya expect karna chahiye product ke features se. Sales team ne information di, lekin wo itni detailed nahi thi jitni main soch raha tha. Main expect kar raha tha ki jo payment aur invoicing ke terms hain woh clear honge, par usmein bhi thoda confusion raha. Feedback lene aur dene ka process bhi straightforward nahi tha, jiski wajah se main poora picture samajhne mein thoda stuck ho gaya. Jo chhota acha point tha, wo yeh tha ki software ke features ke bare mein poochne par direct answers mile, par uske alawa explanation mein clarity ki kami thi. Overall expectation aur jo mila usme gap tha, jo mera experience thoda disappointing bana.