Expected clear explanations, got confusion instead
I expected the support team to explain things clearly, especially since setting up remote workflows isn’t always straightforward. But honestly, the communication left me weary. Whenever I called, the info was vague or jargon-heavy, and I had to repeat my issue multiple times. The explanations often felt rushed or incomplete, making it hard to fully understand the steps I needed to take. There was only one time when support really helped by walking me through a software update, which I appreciated. Beyond that, I often ended calls frustrated because I wasn’t sure if the problem was solved or just pushed aside. It felt like I was explaining the same issue over and over without getting concrete solutions. The sign-up and billing processes were decent, however — straightforward enough and didn’t add to my troubles. Still, when the main support communication isn’t clear, it hampers using the product effectively. I had hoped for better clarity, but getting it was mostly an uphill task.