Expected clear details, got confusing jumble instead
I was really hoping WFHI’s website and sales team would provide detailed and easy-to-find information before I made any decision. Unfortunately, that was not at all the case. I looked everywhere for straightforward explanations about the software features and the training programs, but what I encountered was scattered and vague. The signup process also seemed like it might be simple, but the descriptions were incomplete, leaving me unsure about how to proceed. No clear guidance was available on what the invoicing or payment experience would be like, which felt frustrating. It seemed like there were many steps in the onboarding flow, but no upfront explanation about how long it might take or what’s required. I tried calling support before purchase to clarify these questions, but the response was slow and didn’t really solve my doubts. For what I expected, this meant a lot more confusion and hesitation than I had wanted. Sadly, what I got was far from the kind of streamlined, helpful pre-purchase experience I needed to decide easily and confidently with no second thoughts. It just felt disorganized and not user-friendly.