Expected clear-cut answers, got more looping chat
I was pretty hopeful that the support team would explain everything clearly, especially about the dialer and database setup, but sometimes I felt we went around in circles. They were friendly and tried hard to clarify the process, but at times things got a bit confusing. For example, when I asked about how the automatic updates would affect my existing workflows, the explanation brought me back to earlier points rather than giving a straight answer. I was expecting a more step-by-step breakdown during onboarding, which would have helped me feel confident using the calling tools. Still, the telephonic support was quite attentive and patient, answering repeated questions without any irritation. So overall, I’m happy with the communication, but I just wish the guidance was a bit more straightforward. The invoicing and payment process also went smoothly, thankfully, so at least that part was less complicated. I think with a bit more focused help, I’d be fully set.