Expected clear confidence but got mixed signals
When I first signed up, I was hopeful the sales and pre-purchase process would be straightforward and that the onboarding steps would clearly show what to expect. However, although the initial sign-up and invoicing went smoothly enough, the details about software access and database features felt lacking. I wasn’t convinced by the explanations given over the calls and found the descriptions a bit vague. After making the payment, I thought I'd feel more confident about how the calling tools and dialer would support my workflow, but that clarity didn’t come through. The automatic updates and priority assistance were promised but not fully explained, which left me hesitant about what exactly I could rely on. I also tried reaching out through telephonic support but the responses were somewhat generic and didn’t clear my doubts effectively. By the time onboarding wrapped up, I was not as sure as I had been at the start. Overall, I felt there was a mismatch between what was outlined during sales conversations and what the actual experience of the software and training unveiled. Without clearer guidance during pre-purchase, it’s hard to make an informed decision confident in the tools provided.