Expected clear communication but it was lacking
When I first reached out for support, I expected a clear and straightforward resolution process, but my experience was quite different. The response times were inconsistent; sometimes I had to wait longer than expected for an answer. When I explained the issue, the communication was often unclear or incomplete, making it hard to understand what was being done to fix the problem. While their telephonic support line was available, the representatives did not always provide direct information, sometimes referring me to automated messages or other resources instead of helping me personally. On the positive side, the scheduling of training sessions was well organized and went as planned. However, this was overshadowed by the overall lack of proactive communication when things were not working as they should. The database feature, which I rely on extensively, had recurring glitches that were not addressed promptly. The invoicing and payment process worked without errors, but I expected that level of basic service to be consistent throughout all aspects. At the end of the day, the gap between what I expected and what I received mainly stemmed from insufficient communication and uneven support.