Expected clear, but got confusing onboarding and training
I had high hopes that the training and onboarding would be straightforward and clear, but unfortunately, that wasn’t the case for me. The explanations during the training were often vague, with some steps left without detailed instructions, which left me more confused than confident about using the database and the dialer software. I thought I would get a well-structured walkthrough, but it felt like I had to piece things together myself from different materials. The call tools didn’t feel intuitive at all at first, and without proper guidance, I struggled to set them up for my workflow. The onboarding also felt rushed in parts, leaving questions unanswered. I reached out to support but found the telephonic assistance patchy; sometimes the wait time was long and the answers didn't fully address my issues. The automatic updates occasionally seemed to change things without much notice, adding to my frustration. Signing up and completing payments was probably the smoothest part, but overall, the experience left me feeling like the training wasn’t clear enough to make the software truly usable at first.