Expected clear billing details, got more confusion
I came in expecting the billing and payment explanations to be straightforward, but I was left somewhat confused. The initial sign-up and invoicing seemed to go fine, but when I tried to reconcile the charges with my actual hours, it didn’t quite add up clearly. I found that the automatic updates sometimes changed how hours were tracked without much prior notice. When I asked for clarification, the telephonic support was polite but not always able to explain the details clearly, leaving me unsure about a few discrepancies. This was disappointing since I thought the process would be more transparent from the start. I can say the invoicing schedule was consistent and payments were processed smoothly, which was at least one positive aspect. Still, the overall clarity I expected did not fully meet my experience, which made me cautious moving forward.