Expected clear answers, got mostly that
Initially I was a bit unsure about the entire pre-purchase and sales communication process. I expected some delays or unclear messaging given my previous experiences with similar software providers. However, the sign-up procedure and invoicing were smoother than I had thought. I still found myself wondering about some training details and how exactly updates would be applied automatically, as the information was somewhat general. My confidence increased gradually but wasn't absolute by the time I decided to proceed. The sales team did well explaining the software overview and basic payment steps, though I wished for a bit more personalized guidance about the calling tools. Despite that, overall, I felt reasonably informed and capable of managing the software once fully onboarded. So what I got met most expectations, but there were a few times I wanted clearer answers before I fully committed. This left me rating it four stars because I think a little more transparency early on would have helped my confidence even more.