Expected clear answers, but got mixed signals during sales
I had read the sales material and expected a clear explanation of how the software and training would work once I signed up. Initially, the pre-purchase calls were informative, but as I asked more detailed questions about the features, billing, and support policies, I found myself confused. The representatives seemed scripted and not fully aware of all the details. At sign-up, I anticipated a smooth process, but there were delays in getting access, and payment options were limited in ways not mentioned beforehand. After signing up, I was told training would start quickly, but it took longer than expected. The dialer and database integration sounded promising but seemed less seamless during the demo. Overall, while some components like the invoicing process worked fine, the messaging before purchase did not fully prepare me for these issues. By the end, I felt less confident about the product's scope and support. I still think the core software has potential, but my expectations were not fully matched.