expected clear answers but ended up confused
I was hoping the support would explain everything clearly and quickly when I first reached out, but that’s not really what happened. Instead of straightforward answers, I got a lot of vague responses that felt like they were trying to avoid the issue or just didn’t really know the details well enough. It was kind of frustrating because I wanted simple, step-by-step guidance, but instead I got back and forth messages that made me more confused than before. I expected the whole sign-up and payment explanations to be pretty clear since it seems like a basic thing any software should have nailed, but that was not my experience at all. They did say some things over the phone, which helped, but even then it took repeated calls to cover the same points before I felt slightly better. Honestly, I think if the team could explain things in a more user-friendly and patient way, then users like me wouldn’t have to keep guessing or chasing answers constantly. Right now, the contrast between what I expected and what I got was pretty big and disappointing.