Expected clarity, got confusion
When I first signed up and went through the initial sales process, I really thought things would be straightforward since their website promised a clear setup experience. But honestly, I remember a specific moment during onboarding — the moment I tried to configure the calling tools — when everything just froze, and I felt completely lost. The training modules didn't help much either because they kept referring to features I couldn't even see on my dashboard. I was supposed to be ready to handle remote workflows confidently after that, but I ended up more frustrated than anything else. The sign-up and payment processes seemed okay at first but didn’t match the actual software experience. Support over the phone was difficult to get through to, and when I did, the advice was inconsistent. I also found the database feature really hard to navigate, which slowed my work down every day. In the end, I was hoping for a solution that would streamline my remote working, but that’s not at all what I got here. I’m not sure if this is just my problem or if others have faced the same disconnect between what was promised and what actually worked.