Expected clarity but got something else
When I was exploring the pre-purchase details, I hoped to find straightforward information on features and pricing quickly. Instead, I ran into a bit of a maze. The website had lots of sections, but it wasn't always obvious where exactly the details I needed were located. Some information seemed scattered or too brief to understand. I appreciated that the initial explanations were clear, but as I dug deeper, it became frustrating to figure out specific capabilities of the software or training specifics. The sales process involved several steps, but the explanations for each weren't always consistent or detailed enough. One thing I want to give credit for is that I could eventually find most details after poking around a bit. However, I expected the journey to be smoother and less time-consuming. Also, I hoped for quicker responses to my queries, which would have made the evaluation easier. Overall, it felt like there was a gap between what I expected in a clear sales process and what I actually experienced.