Expected clarity but got mixed signals from sales
Before purchasing, I anticipated a very straightforward sales experience with clear explanations about the product features, pricing, and what exactly would be included in the package. I hoped the onboarding flow and training would also be simple and well-structured. However, my actual experience was somewhat different. The sales process did provide basic information but left some areas ambiguous, especially regarding the exact capabilities of the software database and the scope of telephonic support. The invoicing was clear, but I expected more upfront clarity about billing cycles and payment methods. While the product itself met some expectations — particularly the calling tools and the dialer worked well — other aspects like the training and ongoing support did not fully align with my initial hopes. The setup process was not as seamless as I thought it would be, and there were moments when I felt unsure about whether I had the right features activated. Overall, the reality was a mix of positives and shortcomings compared to what I expected.