Expected clarity but got a mix
Before signing up, I was thinking the support would match the clarity and promptness promised during the sales demo, but my experience has been a bit of a mixed bag. On one hand, the onboarding flow was pretty straightforward and the training sessions explained the software features in good detail, which was helpful. However, when I tried the calling tools and the dialer during the workweek, I found some issues with connectivity that slowed me down and required calling support multiple times. The telephonic support was patient and polite but sometimes the responses weren't completely reassuring or as fast as I expected. Also, the invoicing and payment process was smooth and without hassle, which was a relief. I appreciate the automatic updates which did improve the database feature's efficiency over time. Overall, while it aligned with some expectations like training depth and billing clarity, areas like real-time support and dialer stability left me feeling a bit torn about the overall service.