Expected clarity but found confusing labels and phrases
At the start, I was hoping the wording and labels used in the training would clearly explain each step, making the onboarding process straightforward. Unfortunately, I found many terms ambiguous and not intuitive at all. It led me to waste time guessing or searching for the right options, which made the whole experience frustrating. Even the database and calling tools were not clearly described, so I wasn’t sure if I was using them correctly. I had expected a more user-friendly approach with simpler instructions, but instead, the labels often felt like jargon or unclear terms that didn’t resonate. Reflecting on this after some weeks, I still feel the training could benefit from more straightforward language and better examples to help new users grasp the software’s functionality easily.