Expected clarity, but found confusing labels
When I first started the onboarding process with WFHI, I was really hopeful the training modules would be straightforward. However, the wording and labels used in the software were often unclear, making it difficult for me to understand what each step was really for. For example, some buttons and sections had labels that didn't quite match their function, which slowed me down more than I anticipated. Admittedly, the initial explanations in the welcome emails were clear and helped set up expectations, but that was about the only part that worked well for me. Throughout the first few days, I kept needing to reread parts of the training just to figure out what was required at each stage. This kind of inconsistency made me question how smoothly I would manage once I was fully using the platform. Ultimately, the lack of consistent and intuitive wording in the onboarding flow left me a bit frustrated, and I think a review of the labels and instructions would really improve the process for new users.