Expected clarity but encountered confusion instead
Before purchasing, I thought the descriptions of the software’s features and what was included would be straightforward, but that was not my experience. The labels on the sign-up page were unclear and made it hard for me to understand which package options matched my needs. I expected a simple explanation of what each software module did, but instead the wording felt technical, and I wasn’t sure if I was selecting the right training or database access. This confusion extended to the billing information shown at checkout—what I was told I’d get and what appeared on my invoice didn’t feel aligned. I expected a more practical and transparent explanation to help me decide confidently, but the process just ended up feeling frustrating and opaque.