1 out of 51 of 5Unverified experienceBilling and payments
Expected billing to be simpler; finding info was frustrating
I honestly expected the billing and payment process to be more straightforward but it wasn’t. Trying to find necessary details on the invoice or payment status took longer than I wanted and I had to explain my issue to support multiple times. The info I needed should have been clearer from the start, but there were confusing labels and unclear instructions. The support did help eventually, but only after some back and forth which felt tiring. I had hoped that this basic part of using the software would be quicker and less weary, but unfortunately, that wasn’t the case this time around.