Expected better than previous tools I used
I had high hopes going into WFHI's offering after using other remote workflow software before. The sign-up process seemed straightforward, but the actual onboarding and training didn't quite meet my expectations. Compared to previous tools, I found the software interface a bit clunky and not as user-friendly as I had wanted. The billing and invoicing was a particular letdown; it lacked the clarity and ease that I had seen elsewhere. Also, the support team didn’t feel very proactive when I reached out with questions, which made it harder to rely on. I had assumed the dialer and calling tools would integrate more smoothly with the database feature, but there were constant glitches and updates that sometimes caused issues in my workflow. While I appreciate the idea behind the product and the features it offers, my experience didn’t align with what I'd already been comfortable using. It felt like more of a learning curve and not the seamless upgrade I was hoping for. Probably I will keep looking for a better solution rather than sticking with this.