expected better support when things went wrong
I was surprised at how poorly the training and onboarding handled the moments when things didn't go as planned. Instead of a smooth path, I faced unclear instructions and confusing error messages. The training material didn’t help much when something unexpected happened, leaving me to figure out issues on my own. Communication felt slow and informal, which didn’t really help me feel confident about using the software. At least the basic onboarding steps were okay, and eventually I got through the process. However, given that remote workflow management demands reliability, I expected a more seamless support response and clearer guidance when problems arose. This aspect could definitely improve for future users to have a less frustrating start.