Expected better support, got disappointment
I had used other platforms before WFHI, which offered more responsive and timely support, so I had certain expectations. Unfortunately, you did not meet those. Whenever I tried to reach out for help regarding the software setup or issues with the dialer, the telephonic support was either delayed or sometimes unhelpful. The representatives didn’t seem very knowledgeable about some features, which left me frustrated. The onboarding process was also less guided. Compared to my previous experiences where onboarding was smooth and staff proactively assisted, this felt like a missing link. Automatic updates came without much warning, occasionally changing things that I was not prepared for, without clear communication. I expected at least a heads-up or some documentation to go along with these changes. The invoice and payment process was straightforward, but that was one of the only things that worked without hassle. Overall, your communication and support systems didn’t measure up to what I thought I’d get considering the cost and commitment. I found myself spending more time figuring out things independently. For me, this was a letdown compared to past companies where the human support made a big difference in the early stages. It’s disappointing because the software itself had potential, but the lack of good support really weighed down my experience. I hoped for better guidance and faster issue resolution that you did not provide.