Expected better support clarity compared to previous tools
My experience with WFHI's telephonic support was quite disappointing compared to what I was used to before. I expected the assistance to be clearer and more efficient, but unfortunately, that's not what I found. The explanations were often muddled and not as helpful, which made setting up the dialer and using the database more frustrating. Unlike the previous software I used, where support felt much more prompt and knowledgeable, here I had to repeat my issues multiple times. Onboarding and training sessions didn't fully address my questions, leading to delays and confusion. The sign-up and payment process itself was okay, but the lack of support clarity overshadowed those positives. Overall, I wouldn't recommend it if you rely heavily on responsive and clear help, as I found it to fall short of expectations by quite a bit.