Expected better support but was disappointed
I expected that the support and communication from WFHI would be helpful and quick, especially since the training and software sounded promising. Unfortunately, the reality was quite the opposite. From the start, I had trouble with the software accessing the database, and when I contacted telephonic support, they often seemed unsure or gave incomplete answers. What surprised me was how often my calls were put on hold or transferred without a clear resolution. I thought the updates would improve performance, but instead, some new issues arose. The onboarding seemed rushed, so I missed important training details, which I tried to clarify later but couldn’t get consistent help. The invoicing and payment process were the only parts that worked as I expected. Overall, the support did not match my initial hopes. I feel let down and frustrated because I was hoping to integrate their tools seamlessly, but it just didn’t happen the way I wanted. This really stopped me from fully benefiting from what WFHI offers, and I’m not sure I would try again based on how the support failed my expectations.