Expected better support, but not too bad
I was hoping for quick and clear communication when I needed help with the software setup. Unfortunately, I found the support a bit slow and sometimes unclear in their explanations. On a couple of occasions, they took longer than expected to respond to my calls and emails. The telephonic support was polite, and I appreciated that when they did answer, but it didn’t always solve my problem immediately. While I was able to get some partial guidance on using the dialer and managing the database feature, it wasn’t comprehensive enough for me to feel confident without seeking more help again in the future. I might contact them again, but I’m not sure if the experience will be much different next time. The training materials were okay but didn’t fully prepare me to troubleshoot on my own, so I suppose I’ll have to rely on support for a while. One positive was their invoicing and payment process, which was smooth and as expected, so at least that worked okay. But overall, I expected a bit more clarity and quicker responses than I got, so I’m a bit disappointed.