Expected better support but got disappointing experience
I chose WFHI hoping for smoother communication compared to other tools I used, but unfortunately, the experience turned out worse in several ways. The telephonic support, which was crucial for me during onboarding and training, often felt unresponsive or unclear. While I was hoping the dialer and database features would seamlessly fit into my workflow, persistent issues and lack of effective guidance slowed me down. The automatic updates caused confusion rather than ease at times, and despite several attempts, queries remained partially unresolved. The sign-up process was okay, but invoicing wasn't transparent enough for me, adding to the frustration. Overall, I expected a more supportive and proactive approach in communication from WFHI, but instead, I got repeated delays and unclear advice. This made me question if I should continue using their services as past products had been more straightforward and reliable for me.