Expected better support but didn’t get it
I was hoping that if I ran into any issues during setup or while using the software, the support team would be responsive and helpful. Unfortunately, that wasn't my experience. When I contacted them for assistance, the communication was slow and the advice provided was not very clear. I had expected at least some straightforward guidance over the phone to solve my problems but instead felt I was being passed around or given generic answers. Because of this, I am quite hesitant to need help from them again in the future. The onboarding was confusing enough without good support to turn to. Overall, what I expected from the telephonic support versus what I got fell quite short of my needs. The tools themselves seemed fine but without reliable communication, it became difficult to trust the service fully.