Expected better responsiveness pre-purchase
So, I was checking out WFHI’s offerings and reached out to their sales team with some queries. They were kind enough to respond, but sometimes the replies felt slow and a bit generic. I mean, I got the info I needed eventually, but it took a couple of back-and-forths, and in one case, I wasn’t sure if they really understood what I was asking. There was definitely some helpful communication, but I felt like it lacked urgency or personalization. On the plus side, the sign-up process seemed straightforward once I decided to move ahead. But still, I was left wondering if they could improve the speed and clarity of their initial responses. It was a decent experience overall, though, and I appreciate that they didn’t push me aggressively. I suppose my main point is that while the salespeople were there to help, the responsiveness left me a bit unsure at times.