Expected better responsiveness from pre-sales
During the initial inquiry phase, I expected a quicker and more proactive response from the sales team. While they eventually got back to me with the necessary information, some of my questions took longer than expected to be answered, which was a bit frustrating. The details on invoicing and payment were clear enough once provided, but the delay created some uncertainty. On the plus side, the explanation of software features was straightforward and not overly technical, which helped me understand what to expect. The sign-up process was as anticipated, relatively simple and standard. Overall, the responsiveness did not quite meet my initial expectations, but the team did deliver the necessary information eventually. This mixed experience left me feeling neutral about the pre-purchase interaction, though I appreciate the clarity once communication was established.