Expected better onboarding than I got
I had anticipated that the training and onboarding process would be much more comprehensive based on previous software programs I have used. Unfortunately, this was not the case here. The onboarding felt rushed and lacked detailed explanations on the use of the calling tools and especially the database. I also found the automatic update process confusing compared to what I was used to. While I understand every software has a learning curve, this one felt steeper than necessary. The invoicing and payment steps were clear enough, but they did not compensate for the lack of hands-on training. Telephonic support wasn’t as effective as I had hoped either. I often had to call multiple times and repeat my issues, which wasted time rather than saving it. Overall, the experience did not meet my expectations based on my past usage of similar products. For me, the onboarding and training aspects were the key points that should have been stronger but were disappointing.