Expected better match with my work hours
Hey, so I signed up thinking the support hours would match well with my work schedule, which is kind of all over the place. At least, that was what I hoped for. Turns out, the support is definitely available, but not quite in the hours when I actually needed it most. I mean, I did get help eventually, just had to wait a bit longer than I expected. The team was friendly though, and when they answered, they explained things fairly well, so that was good. But since I’m juggling my own working timings, sometimes these small delays were annoying. I liked how the training modules accommodated different paces, but yeah, the real-time help channels could be a bit stricter with their timing to fit people like me who work odd hours. The software itself ran smoothly, and the dialer was helpful for me to get into the groove. Overall, I’d say it’s not perfect for someone working unconventional hours like me, but if you’re more regular with your schedule, it might work better. So I’m a bit on the fence about recommending it fully based on time fit alone, but there’s definitely some good in it too.