expected better help when things went south
I thought that if I faced any issues during onboarding, the support would step in quickly and solve the problems, similar to other services I've used. In reality, when I encountered some glitches in the software setup, the response was slower than expected and not as helpful. The initial explanations seemed good but fell short when detailed trouble-shooting was needed. I had to figure out many things on my own compared to past experiences where support guided me through problems directly. Although the software itself runs fine once set up, the way difficulties were handled did not meet my expectations. I guess it’s something I would tell a friend cautiously—that the support might not always be quick or thorough when you hit snags. So far, only the update process feels somewhat reliable without issues, but onboarding support definitely needs improvement.