Expected better handling when things went sideways
My initial impression was that WFHI’s sales and pre-purchase process would be much smoother given the clear information available online. I expected that if any issues occurred, the system or support would resolve them quickly. In reality, when I faced a problem with the sign-up invoice not appearing on time, it took longer than expected for the support team to clarify and fix it. The software itself seemed functional but had glitches during the setup phase that created additional hurdles I didn’t anticipate. On the plus side, the training was available and decent, and the dialer worked okay once things were set up. Still, the gap between what I was told to expect and what happened was disappointing. I recognize the support tried to assist, but the slower response and initial confusion lowered my overall satisfaction somewhat, leading me to rate this below average.