expected better from support, but maybe that’s on me
Honestly I was kinda expecting the support to be a bit more helpful than it was. They do have telephonic support, but it felt like I got the same answers repeated over whenever I called. Sometimes I needed more clear explanations, especially on how the automatic updates would affect the software I use daily. The labels and wording in the dashboard were sometimes unclear and made it tricky to actually know what I was clicking on. The onboarding flow went okay for the basic stuff, but when it came to the calling tools or the dialer, I felt left out a bit because no one really explained what was what properly. Sign-up and invoicing also seemed simpler than expected, but the rest didn’t quite match the expectations I had from the start. Maybe I was expecting too much, but it just seemed like the communication could have been better in the ways I needed.