Expected better fit; got mixed timing results
When I signed up, I expected the support hours to perfectly align with my actual working times, as I work during specific shifts that don't exactly match standard office hours. Initially, the telephonic support was reachable and helpful during some of my hours, which was reassuring. However, I quickly noticed that at certain points when I most needed assistance, the support wasn't available, which was frustrating since I had already clarified my schedule. On the other hand, the communication by email was timely even outside those hours, so I could continue progressing on my own. The onboarding flow seemed designed with a general timeframe in mind rather than my specific shifts, which meant I had to adapt rather than the software adjusting to me. It’s just a bit wearying to explain these timing constraints repeatedly. All in all, the support service partly matched expectations but left some gaps during crucial hours, which slightly diminished my overall experience.