Expected better day-to-day but got recurring glitches
I had a different level of expectation from WFHI software based on the initial demo, but the reality was somewhat disappointing. The daily use was marred by frequent lags and glitches especially around the calling tools and the database. I expected smoother automatic updates but often the system required manual refreshes or intervening calls to support. Telephonic help was generally courteous but I felt the resolution was slow and repetitive, which has tested my patience by now. While the signup and payment process was fairly straightforward and worked fine, it hardly makes up for complications during usage. I’ve explained these issues previously and hoped for improvements but the day-to-day functionality remains below what was promised to me. It’s frustrating when the software doesn’t live up to the workflow it’s supposed to enable. Hopefully, they will fix these repeatedly encountered issues going forward.